Blog Entries tagged 'customer service'

Salon Owners: We Will Do Anything to Help

etstanningbeds+susan@gmail.com — Fri, 30 Jan 2009 00:00:00 +0100

Last year, one of our biggest customers was having a lot of staffing and technical issues. They went through a period of turnover with their management and they were having a hard time training their people on using and maintaining the beds. Basically, they needed help.

ETS to the Rescue

We did as much as we could over the phones, but eventually we realized that more was needed. So, we decided to fly one of our best [...]

What If They Ask: How Do I Avoid a Bikini Tan Line?

roy.griffith@etstan.com — Fri, 23 Jan 2009 00:00:00 +0100

{mosimage}Oh, the bikini tan line � that dreaded tanning side effect that curses beach goers everywhere. So, how do you get rid of it or avoid it all together? You guessed it, by using indoor tanning beds.

The best way to avoid a bikini tan line is to tan indoors in the nude. Tanning salons are very secure, you can usually lock the door and they�re also very hygienic. Most people tan in the nu [...]

What If They Ask: How Do I Tan Properly?

roy.griffith@etstan.com — Tue, 20 Jan 2009 00:00:00 +0100

I�m often asked about the proper way to tan. My answer? In a tanning bed!

Seriously though, if you�re tanning at a good salon, they will walk you back to your tanning room and show you exactly how everything on the tanning beds works � the timing system, the radio, the fans, everything.

Or, if you�re tanning on a home system, a good retail [...]

What If They Ask: How Do I Get a Darker Tan?

roy.griffith@etstan.com — Thu, 15 Jan 2009 00:00:00 +0100

People often ask me how to get a darker tan and I always say the key is consistency, good tanning beds and going slow. I�ve said it before and I�ll say it again, tanning is a process. It�s not a race. You need to start your tanning off slow and build your initial tan up to a good base.

Build From the Base Up

Once you have that slowly built-u [...]

Superior Support for Non-Technical Tanning Salon Managers

etstanningbeds+susan@gmail.com — Tue, 13 Jan 2009 00:00:00 +0100

{mosimage}When I started at ETS Tan a year and a half ago, I didn�t know the first thing about tanning beds. I couldn�t have even told you what an acrylic is. But, what I did come in with is a strong customer service and call center background.

I was a little intimidated at first because the ETS Tan customer service team is and always has been very strong technically and so, yes, I felt a bit [...]

What If They Ask: How Often Should I Tan?

roy.griffith@etstan.com — Mon, 12 Jan 2009 00:00:00 +0100

Probably the most common question asked by new tanning bed users (and yes, even experienced tanners) is how often should you tan? I�ve said it a thousand times before and I�ll say it again, tanning is a process and it�s all about consistency when you use tanning beds. So, how often you should tan will depend on your skin type, the type of beds you�re using and your desired tan level.

Getting a [...]

Improving Customer Service Part 3

ceo@jkamerica.com — Tue, 16 Dec 2008 00:00:00 +0100

{mosimage}

Stop Employees From Sabotaging Your Business

Last week, I walked into a client�s tanning salon. There was a customer looking at lotions without any sales help and no sales clerk in sight. I poked my head down the hall, didn�t see anyone, waited a bit and then finally shouted �Hello? Is anyone there?�

Eventually, a begrudged saleswoma [...]

Improving Customer Service Part 2

ceo@jkamerica.com — Mon, 15 Dec 2008 00:00:00 +0100

{mosimage}

Hire Slow and Fire Fast

�Hire slow and fire fast� is an old saying that�s so applicable in a customer service industry like tanning salons. Yes, you may be short-staffed. Yes, you may have to work the counter yourself to cover that shift until a new clerk is hired and yes, it can be painful. But, finding the right staff member is worth it.

{mosimage}

Good People Make a Major Difference

The tanning salon business is highly competitive and to retain and grow your customer base, you have to provide exceptional customer service. Being the cheapest or fastest beds in town isn�t going to get you customers, but having a well-trained staff providing excellent customer service will.

One o [...]