ETS Tanning Bed Blog

Hire Slow and Fire Fast

“Hire slow and fire fast” is an old saying that’s so applicable in a customer service industry like tanning salons. Yes, you may be short-staffed. Yes, you may have to work the counter yourself to cover that shift until a new clerk is hired and yes, it can be painful. But, finding the right staff member is worth it.

And, we all know how poisonous a bad hire can be. One wrong hire and your whole team could lose their momentum and their motivation while you lose customers. So…

Take the Time to Hire Right

Would you buy a car without investigating it or test driving it? Would you buy a house without inspecting it?

So why are you hiring someone after a 15-minute interview and one reference check?

We live in a society where we’ll read hundreds of reviews before buying a television and yet we’re willing to leave our businesses in the hands of the first warm body that walked in and dropped off a resume.

It takes patience, but taking the time to hire right can save you so much in wasted money. If you don’t have the right feeling about someone, don’t hire them. If you don’t feel they understand your tanning business, image or sales philosophy, don’t hire them. If you don’t think they’ll “play well with others,” don’t hire them.

And if you do end up making a bad hire, remember…

You Can’t Save Everyone

If training and tools aren’t working, it may be time to let a staff member go, so why do you keep giving them “just one more chance?” Is it worth the investment of your time, energy and money in an employee that’s simply not delivering? And what message does that send to your employees that are performing well?

Managing people is hard and firing them can be even harder, but sometimes it just has to be done.

The last part in this series helps improve customer service by showing you how to "Stop Employees From Sabotaging Your Business" .trong>