ETS Tanning Bed Blog

Last year, one of our biggest customers was having a lot of staffing and technical issues. They went through a period of turnover with their management and they were having a hard time training their people on using and maintaining the beds. Basically, they needed help.

ETS to the Rescue

We did as much as we could over the phones, but eventually we realized that more was needed. So, we decided to fly one of our best ETS Certified Service Technicians down to their salon. He went down and did some extensive, hands-on and in-person, one-on-one training. It was exactly what the client needed.

Because we were working with a chain, he visited each salon in the area over three days and did education sessions on lamps, paneling of lamps, changing lamps, bed cleaning and really just basic tanning bed maintenance. He taught them everything from the simple stuff like not touching the bulbs when you change the high-pressure lamps to more complex tips like how to troubleshoot a daisy chain of tanning beds.

The People at ETS

So, this ETS Certified Service Technician is one of our best guys here at ETS. He’s the rep that gets lots of special requests. Not only can he fix a bed, he can show you exactly what he’s doing and explain it in a way that’s easy to understand. But, he is not our only super talented techie... we have a great team of talented tanning bed wizards that can tackle just about any tanning bed blip that comes along.  Why? Because that’s what we do – we’re there to help and make it work.

Today, we still have a great relationship with the customer and we call them every other week to see how they’re doing. Why? Because we genuinely care and truly want to do everything we can to help their tanning business succeed.