When I started at ETS Tan a year and a half ago, I didnít know the first thing about tanning beds. I couldnít have even told you what an acrylic is. But, what I did come in with is a strong customer service and call center background.
I was a little intimidated at first because the ETS Tan customer service team is and always has been very strong technically and so, yes, I felt a bit like a fish out of water. But, it turns out that the combination of my teamís highly defined technical skills and my customer service skills really worked out.
Why? Because most of the calls we get are from non-technical salon managers, meaning you have to be able to combine good, accessible technical support without ever losing sight of the customer and their experience.
My ETS Tan Customer Service Team
Iím still not a super technical person, but I can get on the phone and handle most issues. And if I donít have the answer, Iíve got an incredible team with some really strong techs and a great engineering department thatís just a conference call away. Itís a relationship where even though I may not be able to take a tanning bed apart and put it back together, I can definitely find someone who can.
Today, my group is resolving issues quickly and weíre having fun doing it. I love seeing the emails coming through our department raving about the experiences customers have had with the ETS Tan customer support team. Itís so great and really makes me realize how far Iíve come and how far the ETS Tan team has come too.
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