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Mar 09
2009
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Since tanning beds are a major investment, it's important that tanning salon owners only use certified technicians to repair and maintain their tanning beds. That's because the technician is a professional who has gone through intensive training, and has the experience and proper knowledge to install, repair and check your tanning beds.
We only allow certified technicians to work on our beds, and operate a certified service for training these techs. This is for potential and current service technicians, and for those who need to keep up with our three levels of certification.
A new part of our training is that we hold it for six months of the year, running one week at a time. This allows for more chances to train technicians at all three levels.
Level 3 Techs get preferential scheduling
Working at Level 3 is vital. Our Level 3 techs get preferential scheduling and they can potentially get a discount on service parts. Level 3 technicians can be assured of getting additional work over the Level 2 and Level 1 techs, because they have received the extra training to handle more complicated problems. On non-warranty work, we tell the customer about the technician and their level of training.
Our new schedule change helps benefit all the technicians to achieve Level 3 much more easily. This cuts down on the 2 - 3 day classes, which reduces travel time, the number of trips, and lets the techs achieve Level 3 in one week, not three half-weeks. This makes it easier on everyone who had to take time off of their jobs, some possibly more than once a year to attend our certification classes.
And we've been receiving a great response on our Web site with as many as two to three service calls a day throughout the country. We're hoping to target one technician with a few backups in a certain area. We're always trying to target certain areas where we can expedite the work, but are finding the need for techs anywhere in the United States.
