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Dec 15
2008
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Improving Customer Service Part 2Posted by Bill Pipp in training, customer service |

Hire Slow and Fire Fast
“Hire slow and fire fast” is an old saying that’s so applicable in a customer service industry like tanning salons. Yes, you may be short-staffed. Yes, you may have to work the counter yourself to cover that shift until a new clerk is hired and yes, it can be painful. But, finding the right staff member is worth it.
And, we all know how poisonous a bad hire can be. One wrong hire and your whole team could lose their momentum and their motivation while you lose customers. So…













