ETS Tanning Bed Blog

Updates from ETS Tan insiders. Covers tanning bed technology, tanning salon owner news, tanning bed maintenace and more.

customer service

Dec 15

2008

Improving Customer Service Part 2

Posted by Bill Pipp in training, customer service

Hire Slow and Fire Fast

“Hire slow and fire fast” is an old saying that’s so applicable in a customer service industry like tanning salons. Yes, you may be short-staffed. Yes, you may have to work the counter yourself to cover that shift until a new clerk is hired and yes, it can be painful. But, finding the right staff member is worth it.

And, we all know how poisonous a bad hire can be. One wrong hire and your whole team could lose their momentum and their motivation while you lose customers. So…

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Dec 11

2008

Improving Customer Service Part 1

Posted by Bill Pipp in training, customer service

Good People Make a Major Difference

The tanning salon business is highly competitive and to retain and grow your customer base, you have to provide exceptional customer service. Being the cheapest or fastest beds in town isn’t going to get you customers, but having a well-trained staff providing excellent customer service will.

One of the fastest ways to improve your profits is to improve the quality of your customer service. To do that, you need to increase your staff’s motivation and ability. So, how do you do that?

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