ETS Tanning Bed Blog

Last year, one of our biggest customers was having a lot of staffing and technical issues. They went through a period of turnover with their management and they were having a hard time training their people on using and maintaining the beds. Basically, they needed help.

ETS to the Rescue

We did as much as we could over the phones, but eventually we realized that more was needed. So, we decided to fly one of our best ETS Certified Service Technicians down to their salon. He went down and did some extensive, hands-on and in-person, one-on-one training. It was exactly what the client needed.

Because we were working with a chain, he visited each salon in the area over three days and did education sessions on lamps, paneling of lamps, changing lamps, bed cleaning and really just basic tanning bed maintenance. He taught them everything from the simple stuff like not touching the bulbs when you change the high-pressure lamps to more complex tips like how to troubleshoot a daisy chain of tanning beds.

Home tanning beds are quickly becoming a popular purchase for tan-lovers. But, too often, people jump at the cheapest bed possible thinking they don’t need an industrial-strength bed for basic home use.

Or, they buy an ultra-powerful bed that can’t be plugged into a standard home outlet and find themselves scrambling for an electrician.

In order to get the most out of your home tanning bed investment, we’ve provided 3 essential tips for buying the perfect home tanning system.

When I started at ETS Tan a year and a half ago, I didn’t know the first thing about tanning beds. I couldn’t have even told you what an acrylic is. But, what I did come in with is a strong customer service and call center background.

I was a little intimidated at first because the ETS Tan customer service team is and always has been very strong technically and so, yes, I felt a bit like a fish out of water. But, it turns out that the combination of my team’s highly defined technical skills and my customer service skills really worked out.

Why? Because most of the calls we get are from non-technical salon managers, meaning you have to be able to combine good, accessible technical support without ever losing sight of the customer and their experience.