Excerpt from "ClubSolutions Magazine", September 2005
Fitness owners around the world are
looking for ways to maximize their profits. Many are taking advantage of their customers' desire to look
good and feel great by adding a tanning program to their facility. When you decide to add a tanning program
you need to understand the many elements that could affect your customers overall tanning experience especially
the type of equipment you choose. Since you are already an expert in buying fitness equipment you can use that
success to help you when choosing the best tanning units for your facility.
When purchasing fitness equipment you have to know what your customer wants, what your personal needs are and
what will work best with the layout of your facility. These three things are extremely important when choosing
the right tanning equipment for your facility. If these three things are done right you will not only see an
increase in your profit and customer base, but you will also gain a competitive edge in the industry.
So this leads me to the first question you are probably asking, "What do my customers want when it comes to
tanning?" There are many things that a tanner looks for that will keep them coming back. Five important things
to consider when making your purchases are; timeliness, comfort, convenience, variety and results.
By making your facility a one-stop-shop for fitness and tanning you are already saving your customer time, so
why not save them as much time as possible. Tanning equipment sessions can range anywhere from 8-30 minutes.
If you add only one piece of equipment, choose one with a short session time. Studies have shown that people
who want to tan but don't have a lot time will choose not to tan at all instead of tanning 20 minutes. However,
the tanner who has plenty of time will almost always tan for shorter time. A short session time also lets you
tan more people per hour. The more people you tan per hour the more revenue you bring in daily.
When looking for convenience and comfort the tanner wants to be able to easily operate the unit, get in and
out with ease, visibly see the timer (even during the session), have access to a cooling system and have plenty
of space to relax. The tanner should only have to push one button for the session to start and the timer should
be digital so they can see how much time they have left anytime during their session. The bed should be big
enough for all of your tanners to tan comfortably and they should have access to a fan that they can control
from inside the unit.
Tanners also like to have a variety of beds to choose from. Variety of tanning equipment you offer includes
number of lamps, beds with/without face tanners or lay down vs. stand up units. The more options you have
available to your customers, the more likely they will tan.
The second question is, "What are your personal needs?" The beds' maintenance is very important and can be
very costly if not evaluated before you finalize your equipment decision. Ask your tanning consultant about the
ease of cleaning, changing the lamps, service, warranties, and availability of replacement parts. Asking these
questions will save you time and money in the future.
Another question you must ask yourself is, "What units will work best with the layout of my facility?" Most
fitness owners decide to add tanning to their facility as an afterthought so determining how to accommodate
these tanning units can be tricky. Some tanning bed manufacturers have trained experts that will help you
design a floor plan to incorporate your tanning equipment at no charge. Standup units take up the least amount
of room so if you have little space, look into adding a standup unit. Many standup units have an optional
dressing room, which lets you take advantage of an empty corner or lobby area.
With the ever-increasing number of people wanting to feel good and look great, tanning is a great money
making opportunity for your fitness center. By adding the right type of equipment to your facility you will be
able to increase the revenue from current clients and bring in new customers. Just make sure that you select
tanning equipment the same way you would pick your fitness equipment…know what the customer wants, what your
personal needs are and know what will work the best with the layout of your facility.
Bill Pipp is the CEO of ETS, Inc. He can be contacted at 800.668.5193, or by email at
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