Excerpt from "ClubSolutions Magazine", February 2006
Fitness is about looking and feeling good.
Tanning is about looking and feeling good. Believe it or not, appearance matters a lot more than our teachers told
us when we were growing up. Do you remember all those times your teacher got after your class for rushing to judgment
based on appearance? While it is civilly responsible to judge others by their actions, people don't judge themselves
that way.
In study after study, self esteem is linked directly to body image.
Body image is the reason people join your fitness center. At the end of
the day, both the fitness industry and tanning business are about self
esteem.
A healthy, golden tan is often equated with being fit and healthy.
In fact, many of your fitness center's customers are tanning somewhere
else. Adding tanning beds to your fitness center can be very profitable
- most fitness centers report above $25,000 in annual revenue per
tanning unit installed. Tanning equipment is compact, and existing
unused floorspace can easily be converted to a profitable tanning area.
When you include supporting products like tanning lotions and after-tan
moisturizers, fitness centers report, on average, $28,000-31,000 in
profits per tanning unit. While bottom-line profits are important,
money isn't the best reason for adding tanning to your fitness center -
fulfilling a very deep customer need is.
Let's take a minute to discuss some very powerful psychology. The
very psychology that makes your fitness center succeed. It is not
natural for people who are already very busy to get off the couch,
brave the traffic and the weather to challenge themselves to exercise,
perspire and push their physical limits. People workout because they
are wired to seek security and confidence - to boost self-esteem.
Several recent studies, including one by Dr. Josee L Jarry, have found
evidence that people seek to look better as a defensive response to
assaults on self esteem. An assault on self esteem can be as innocent
as a glance at an image of someone you think looks better than you.
With the media constantly showing images of models and actors so
attractive that most people can never look that good, it's no wonder
that people are heading to tanning salons, weight-loss centers,
cosmetic surgeons and fitness centers in record numbers!
New customers do not usually walk into your fitness center just
because they want a place to work out. Most of the people who walk into
your fitness center are looking for something far more important: self
esteem. Your fitness center, with a little of the customer's time and
money, can be the partner needed to turn around the customer's own
perception of themselves. If you can make that experience more powerful
and tangible, you have a recipe for becoming a partner in self-worth
and success in life. Of the add-on services you can offer; only tanning
has instant, dramatic and lasting effects on your customer's
appearance. After a single session, most tanners see a remarkable
difference in themselves and they are fulfilling the need for self
esteem that drove them to your door in the first place.
Giving your customers a way to look better and stay that way from
day-one vaults your fitness center from being a generic health club to
being a true part of your customer's life.
Tanning and fitness are also linked in one other way that makes
tanning an especially good fit for the fitness business: tanning
requires maintenance. Fitness centers are uniquely positioned to make
maintaining a great tan convenient for the tanner. It's convenient to
step into a vertical tanning booth or to take 15 minutes in a tanning
bed after working out. Tanners no longer have to spend an hour at the
gym and 30 minutes at the tanning salon to feel good about themselves.
Fitness owners are also looking for ways to maximize their profits
and please customers. Take advantage of your customers' desire to look
good and feel great by adding a tanning program to their facility.
Especially during the dreary winter months, when customers are visiting
your facility more often, the addition of tanning will boost their
feelings of well-being, bring a little sunshine into long dark winter
days and increase your profits-per-customer. They will welcome the
opportunity to save time and go to a one-stop-shop fitness facility for
feeling and looking their best.
This year when you evaluate what to add to your fitness center,
focus on why your customers use your facility and add services that
deliver the body image your customers are seeking. Add tanning. It
works for your customers and it will work for your bottom line.
Bill Pipp is the CEO of ETS, Inc. He can be contacted at 800.668.5193, or by email at
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