Make a Do-it-yourself Kit

Have you ever had an issue with one of your units and had to call into a tech support center? If you have you may have been asked about the operating voltage of your unit. Or perhaps you have been asked to look in your ballast tray for a loose wire or to see if there are fans not running. Requests like these are not uncommon to come from someone at the call center, however not everyone is equipped to handle such requests when troubleshooting a unit over the phone. This is why I recommend creating yourself a do-it-yourself kit.

First of all you will want simple tools like a flat and phillips style screwdriver and even an allen wrench. You will also want to keep an access panel key around. This is included with your unit when it ships from the factory. Sometimes we may ask you to run the bed in stand-alone mode which would require you to remove the t-max cables and insert the remote bypass plug. Obviously you would want a remote bypass plug for your kit. This also comes with your unit when it ships from the factory.

If you take a unit in the middle of the daisy chain out of the chain to put a bypass plug in the unit, anything past it will not work. You may want to get an RJ-22 coupler to connect the 2 cables you have just removed to keep the rest of your salon up and running. You can either use the coupler or you can get yourself a 100ft t-max cable to run across the floor to skip a room in order to troubleshoot.

Finally, if your salon doesn’t normally use a cordless phone, you may want to pick up a cheap one from the store. This way you can take the phone with you and talk to a technician while you are looking at your unit. I’m really surprised, in this day and age, how many times I have had to be put on hold while the salon attendant went to go try what I have told them to do because they do not have a cordless phone. There is nothing necessarily wrong with that, but it does take a lot of time for them to run back and forth to do something and relay the information.

With this simple do it yourself toolkit that you can create on a relatively small budget you can save yourself a lot of downtime and can potentially solve a problem yourself without having to call in a service person to do the work for you.

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